Customer Service Officer

The Customer Service Officer supports clients within the Customer Excellence Team at Acolad, based in London. The role is office-based in London and offers a permanent contract.

Responsibilities

• Data entry and monitoring inboxes and phone lines
• Responding to client inquiries
• Processing transcription requests and invoices
• Handling complaints
• Ensuring compliance with SLA agreements and client contracts
• Maintaining excellent attention to detail, quick typing, and strong communication skills

Qualifications

• 1‑2 years of experience in a customer‑facing position
• 1‑2 years of experience in data entry and database management
• Fluent written and spoken English
• Experience in customer service and data management (preferred)
• Excellent attention to detail, quick typing, and strong communication skills