Customer Service Officer

Our client is looking for a Customer Service Officer to support the daily operations of their preschool centre.

Key Responsibilities:

• Serve as the primary point of contact for parents, prospective customers, and visitors, providing professional and timely assistance.
• Handle enquiries related to enrolment, school operations, and centre services.
• Support enrolment processes, maintain registration records, and manage the waiting list.
• Process and monitor school fee collection accurately.
• Answer incoming calls professionally, direct enquiries, and take messages when required.
• Welcome visitors and ensure security procedures are followed at all times.
• Prepare administrative reports and maintain accurate records and documentation.
• Ensure all centre files, reports, and databases are updated and organized.
• Coordinate incoming and outgoing correspondence.
• Maintain the reception area, of...