Customer Service Rep

Description
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills.


Responsibilities:

• Process customer orders accurately through data entry and maintain order records.

• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.

• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.

• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.

• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and custome...