Customer Service Representative

Key Responsibilities:

 Explain DDC’s products and services in a professional manner via email, text message, or

chat.

 Engage with customers while communicating warmth, empathy, and patience

throughout interaction.

 Ensure that appropriate actions are taken to resolve customer problems and concerns.

 Escalate customer needs that require additional knowledge or ability to leadership.

 Timely communication with US teams via email, chat, and/or ticketing systems.

 Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a

manner consistent with our mission and vision statements.

 Other duties as assigned or become evident.

Knowledge, Skills, and Abilities:

 Two (2) years’ experience in customer service, preferably in contact center environment.

 Able to speak, write, and read English fluently, ensuring clear communication and proper

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