Job Description
At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.
We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?
About the job:
Responsible for the end-to-end OTC process, including order processing, issue resolution, invoicing, and customer support, ensuring accurate execution and a high level of service.
In your future role as a Customer Service representative, you will:
· • Receive and enter orders in SAP (60%+ orders use AI tool for order entry) and follow standard procedure for order execution.
· • Perform order processing checks (automated through workflow) and escalate to relevant functions to resolve issues (e.g. credit block, missing price, allocation etc.) via CRM tool
<...