Customer Service Representative

Description
We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia in a Contract to Permanent position. The Customer Service Representativ is ideal for someone who thrives in a fast-paced customer service environment and can confidently handle a large volume of inbound calls while supporting payment-related activities. The position also includes administrative support duties that help keep daily operations organized and efficient.


Responsibilities:

• Manage a steady flow of incoming calls and provide courteous assistance to customers.

• Record and update payment information accurately while supporting routine payment posting activities.

• Enter customer and transaction data into internal systems with a high level of accuracy.

• Respond to email inquiries and follow up as needed to ensure timely resolution of customer questions.

• Assist with outbound communication when ad...