Customer Service Representative

Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Customer Service & Sales Advisor to support our customers across our full range of pet insurance products.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering exceptional service all while working in a supportive, collaborative team.

What You be Doing

• Answer and resolve customer queries, taking full ownership from first contact to resolution
• Carry out general policy administration for customers and internal teams
• Follow up on insurance enquiries via outbound calling and convert them into active policies
• Maintain high levels of customer satisfaction through clear, helpful communication
• Produce accurate, compliant documentation and keep customer recor...