Customer Service Representative

Senior Customer Service Representative

Location: Orange County, CA
Duration: 9 month contract
Pay: 20-25 USD per hour

Position Summary

The Senior Customer Service Representative is responsible for delivering high-quality customer support to customers with elevated service expectations. As the first point of contact, this role owns the customer experience from start to finish, ensuring timely, accurate, and professional handling of customer inquiries, orders, returns, billing issues, and product-related concerns.
This position requires strong problem-solving skills, attention to detail, and the ability to manage high volumes of work across phone, email, fax, and case management systems. The ideal candidate will be customer-focused, process-driven, and capable of working both independently and collaboratively in a fast-paced environment.

Work Schedule & Onsite Requirements

Hybrid Schedule: This role requires onsite pr...