Customer Service Representative

Oxford Solutions is working with a growing manufacturing client with an opening for a Customer Service Representative. This is a full-time, onsite role located just north of downtown Pittsburgh. This position is ideal for someone who enjoys working directly with customers, managing orders, and supporting a fast-paced, team-oriented environment.

Responsibilities:

• Process customer quote requests and purchase orders via phone, email, and online systems


• Communicate with customers to confirm order details, resolve issues, and provide status updates


• Manage order entry, scheduling, and expediting to meet delivery timelines


• Coordinate with suppliers to place purchase orders and track deliveries


• Assist customers with product selection by providing basic technical information


• Partner with internal teams including warehouse, sales, and engineering to ensure smooth order fulfillment

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