Customer Service Representative

Job Title: Customer Service Representative (CSR)

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our team in Quezon City. The successful candidate will handle customer inquiries through voice support, provide accurate information, resolve concerns efficiently, and ensure a positive customer experience in line with company standards.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Address customer inquiries, concerns, and complaints with accuracy and empathy
• clear, correct, and timely information regarding products or services
• Document customer interactions and resolutions in the system accurately
• Meet or exceed performance metrics such as quality, productivity, and cus...