Customer Service Representative (Seasonal Account - October - December 2025)

Customer Service Representative (Seasonal Account - October - December 2025)

Join to apply for the Customer Service Representative (Seasonal Account - October - December 2025) role at transcosmos Asia Philippines Inc.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide step‑by‑step technical support and troubleshooting for STEM‑related products (e.g., robotics kits, coding platforms, learning software).
• Assist with order tracking, product information, returns, account issues, and other general support.
• Assist customers with installation, configuration, and general product use.
• Document interactions in CRM systems accurately.
• Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
• Escalate unresolved issues to the appropriate department while maintain...