Customer Service Returns Associate

Description
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.


Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.

• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.

• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.

• Respond to customer inquiries in a clear and...