Location
shah alam
Job Type
Full-time
Posted
June 02, 2026
Job Description
A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.
Responsibilities and Accountabilities
- Respond with speed to customer enquiries, and handle and resolve customer complaints.
- Manage customer interactions on the company's social media platforms.
- Provide training to customers when necessary.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Update and upkeep clients' profiles and databases.
- Sort client data to track target customers and initiate a marketing approach to potential clients.
- Explore efficient alternatives to improve Company's database system.
- Identify and provide feedback from customers for continuous improvement
- Provide a co...