Customer Service Team Lead & Coach

A leading customer service provider in Metro Manila is seeking a Customer Service Supervisor to oversee operations and ensure high-quality service delivery. The role involves training staff, resolving customer issues, and analyzing feedback to enhance service quality. Candidates should have a diploma in a relevant field and 0–2 years of experience in the BPO sector, along with strong skills in English and customer service. This position offers an opportunity to manage and mentor customer service teams while ensuring effective scheduling and problem-solving.
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