Customer Service Technical Support Engineer – Industrial Automation

We are the shared services arm of OMRON, supporting our global operations through efficient and reliable service delivery. We are looking for a motivated professional to join our team and work closely with international stakeholders to help drive operational excellence and continuous improvement.

The Technical Support Engineer – Industrial Automation is responsible for providing frontline technical support to customers across the Asia Pacific (APAC) region including Singapore, Malaysia, Indonesia, Philippines, Vietnam, Australia, New Zealand, China, India, and Taiwan through phone, email, remote support, and occasional onsite assistance. The role supports industrial automation products including PLCs, servo motors, VFDs, controllers, HMIs, and vision systems.

The position is responsible for managing customer concerns through CRM systems, ensuring timely issue resolution, maintaining customer satisfaction metrics, and collaborating with cross-functional teams s...