Job Description
Festo PneumaticThe Customer Service Agentoversees important and strategic accounts in theContact Center.
This includes answering all inquiries about products and services,accurately processing orders and quotations and resolving complaints and returns.Location: Tlalnepantla, Estado de México.Travel expectations: NAResponsibilities:Responsible for answering a high volume of inbound and outbound calls, email, chatand other forms of communication as well.Maintains professional interactions when communicating with customersManages the ordering process by coordinating and communicating expected deliverytimes and handling shipment-related inquiries.Acts as the first point of contact for escalated customer complaints related to lostshipments, backorders and investigations.Offers product solutions in response to individual customer needsSupports existing and potential customers as well as Festo sales staff and Festosales partners.Provides Festo website and catalogue navigation for produ...