Customer Service/Sales Representative (For Pooling)

Job Overview

We’re looking for a Customer Service Representative to join our dynamic team. In this role, you’ll be the first point of contact for our valued donors—handling inquiries, coordinating appointments, managing follow‑ups, and issuing tax‑related documents. Your work will be key to ensuring a seamless and positive donor experience. If you have a background in the BPO industry, especially in customer‑facing or sales‑focused roles, and you’re passionate about making a difference, we’d love to hear from you!

Responsibilities

• Handle inbound inquiries related to donations, providing clear and helpful information
• Conduct proactive outreach to donors via phone, email, and SMS for updates and follow‑ups
• Support donors by processing tax receipts, vacation vouchers, and profile updates
• Maintain accurate records of donor interactions and ensure timely follow‑up
• Resolve issues or concerns promptly, esc...