Location
oslo
Job Type
Full-time
Posted
June 06, 2026
Job Description
The Customer Success Account Manager (CSAM) plays a pivotal role in driving customer success through the management of service deliveries and fostering strong customer relationships. The primary focus is on ensuring the successful adoption and productive use of Microsoft cloud technologies, supporting customers in their digital transformation journey, and empowering them to achieve more.
**Responsibilities**:
- Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Become a trusted advisor for the customer, fostering long-term relationships and demonstrating a deep understanding of their needs and goals.
- Embrace the organizational and customer success strategy to maximize customer's investments and value.
- Develop and orchestrate the delivery of strategic roadmaps for executing service planning and customer-facing service reviews, prioritizing engagements, and provi...
**Responsibilities**:
- Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Become a trusted advisor for the customer, fostering long-term relationships and demonstrating a deep understanding of their needs and goals.
- Embrace the organizational and customer success strategy to maximize customer's investments and value.
- Develop and orchestrate the delivery of strategic roadmaps for executing service planning and customer-facing service reviews, prioritizing engagements, and provi...