Customer Success Associate (Billingual- Entry Level)

Role: Assistant Manager, Customer Success Job Responsibilities: Building strong relationships with clients, understanding their needs and guiding them Escalation management & problem solving with the ability to anticipate customer needs and proactively addressing the same Learn & develop strong knowhow of our product features & functionalities Plan, monitor, report product implementations for a given client Identify risks and provide mitigation plans as part of product implementation Drive & manage overall governance framework Working closely with Sales, Support, Product & Regional / Country teams to ensure that customers are happy, engaged and achieving their desired outcomes Payroll implementation background preferred. Qualification & Skills: Total and relevant years of experience - 1 to 3 yrs Excellent Communication Skills (Must know English & Spanish) University/college degree Technology Orientation Client Relationship Management Skills Time-management skills Client Centric MS offi...