Location
kuala lumpur
Job Type
Full-time
Posted
June 13, 2026
Job Description
The Customer Success Executive ensures clients have a smooth experience from onboarding to delivery. You will coordinate across internal teams, keep communication tight, manage expectations, and help clients get the best outcomes from our interactive experiences — including repeat bookings and long-term relationships.
Key Responsibilities
- Onboard new clients and align expectations on scope, timeline and deliverables
- Act as the key communication bridge between client and internal teams
- Track project milestones, follow-ups, approvals and deliverable handovers
- Resolve issues early by identifying risks and escalating when needed
- Support renewals, rebookings and upsell opportunities based on client needs
- Maintain clear documentation, client notes and post-project feedback
Requirements
- Strong communication, coordination and stakeholder management
- Detail-oriented and comfo...