Customer Success Manager (E-learning) (Barcelona)

Spain, Barcelona

Start‑up

Up to 40k

Customer Success Manager for E‑Learning based in Barcelona

Kon’nichiwa!

We are looking for a Customer Success Manager to join an e‑learning start‑up based in Barcelona.

By joining this project, as one of the early members of the team and reporting directly to the Sales Director, you will have the opportunity to work hand in hand with him in a fast‑paced and collaborative environment with great career development opportunities.

Responsibilities

• Acting as the primary contact for customers.
• Building a relationship of trust with existing and new customers responding to their comments and proactively communicating with them.
• Supporting onboarding of new customers and ensuring successful navigation on the platform.
• Ensuring customer engagement and satisfaction through regular analysis of both the platform and CRM (Hubspot).
• Advocating for customer nee...