Customer Success Manager (f/m/d)

Utimaco · Aachen, North Rhine-Westphalia, Germany

Location

Aachen

Job Type

Full-time

Posted

May 30, 2026

Job Description

Your tasks
We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.
Key Responsibilities
Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
Translate customer requirements into clear project plans, coordinating cross-functional teams including Product,...
        

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