Location
Cologne
Job Type
full-time
Posted
June 05, 2026
Job Description
Job Description
We build. We create impact.
As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership.
Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.
- Relationship Ownership & Account Leadership
- Develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner.
- Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs).
- Service Performance & Governance
- Monitor service commitments across support, maintenance, and asset management, ensuring contractual obligations are met.
- Coordinate cross-fu...