Customer Success Manager

Role Description

We are seeking a proactive and customer-focused Customer Success Manager to build strong client relationships, drive customer satisfaction, and ensure long-term retention. The ideal candidate will act as the primary point of contact for customers, guiding them through onboarding, adoption, and ongoing use of products or services to maximize value.

The Customer Success Manager will work closely with cross-functional teams including Sales, Product, and Support to ensure customer needs are met and expectations are exceeded. Responsibilities include monitoring customer health metrics, identifying risks and opportunities, providing strategic recommendations, and driving account growth through upselling and cross-selling initiatives. The role also involves collecting customer feedback to inform product improvements and contributing to the overall customer experience strategy.

This position requires a combination of relationship management, a...