Customer Success Senior Manager

Key Responsibilities:

• Take complete ownership of a portfolio of enterprise accounts in the Philippines — onboarding, adoption, retention, expansion, and renewal
• Be the primary point of contact for your accounts — from the Operations team to the CXO suiteBuild multi-threaded, deep relationships within customer organizations across Supply Chain, IT, Operations, and Finance functions
• Engage with C-level and VP-level stakeholders to align Mojro's platform capabilities with the customer's strategic logistics and supply chain goals
• Conduct high-quality Executive Business Reviews (EBRs) that demonstrate quantifiable ROI and forward-looking value
• Act as a Trusted Advisor — build domain depth in logistics, develop strong product fluency, and advise customers on key decisions confidently
• Design and execute Customer Success Plans (CSPs) tailored to each customer's operational context and business goals
• Proactively m...