Location
Berlin
Job Type
Full-time
Posted
June 05, 2026
Job Description
<p><strong>Customer Support Agent - German Speaker (Berlin based, onsite)</strong></p>
<p><br>SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. </p>
<p>As a Customer Support Agent for the German market, you will be the voice of our company. </p>
<p> </p>
<p><strong>What you’ll be doing in this position</strong></p>
<ul>
<li>Supporting our German-speaking customers by phone, email, chat and social media channels</li>
<li>Supporting our merchants for all questions and inquiries about our POS solution</li>
<li>You actively work on the optimization o...
<p><br>SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. </p>
<p>As a Customer Support Agent for the German market, you will be the voice of our company. </p>
<p> </p>
<p><strong>What you’ll be doing in this position</strong></p>
<ul>
<li>Supporting our German-speaking customers by phone, email, chat and social media channels</li>
<li>Supporting our merchants for all questions and inquiries about our POS solution</li>
<li>You actively work on the optimization o...