Location
Ludhiana
Job Type
Full-time
Posted
June 07, 2026
Job Description
Our client is seeking a proactive and customer-focused Customer Support Coordinator to serve as the first point of contact for customer inquiries and ensure a high standard of service delivery.
Key Responsibilities:
- Serve as the primary contact for inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues promptly and professionally.
- Escalate complex issues to the appropriate team or department when necessary.
- Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure timely resolution of customer needs.
- Maintain up-to-date knowledge of products, services, promotions, and system updates.
- Track customer interactions and update records in the CRM system.
- Monitor and follow up on open customer support tickets until resolution.
- Identify patterns in customer f...