Customer Support Engineer

3010 K-T LTD Japan · Hiroshima, Hiroshima, Japan

Location

Hiroshima

Job Type

Full time

Posted

June 04, 2026

Job Description

Description
 :The Customer Support Engineer hired to this position will support the LS tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
Coordinates actions with customers to minimize down time.
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Provides assistance to other Field Service and Installation Engineers in resolving prob...
        

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