Location
New York County, New York
Job Type
Full-time
Posted
May 12, 2026
Job Description
Customer Support Operations Manager, Voice & High-Value Programs
Location: Tampa, FL – Hybrid (3 days onsite)
Duration: 6+ Months Contract-to-Hire (CTH)
Description
As the Customer Support Operations Manager – Voice & High-Value Programs, you will lead one of the key operational verticals within the Customer Service function at a fast-growing FinTech / Crypto startup. You will serve as the primary point of contact between the company and its outsourced support partners for a strategic, client-facing line of business.
Your top priority will be to ensure exceptional service delivery while maintaining operational excellence, high performance, and adherence to the company's quality standards.
You will bring a strong understanding of customer support service models and the ability to drive results through a combination of techn...
Location: Tampa, FL – Hybrid (3 days onsite)
Duration: 6+ Months Contract-to-Hire (CTH)
Description
As the Customer Support Operations Manager – Voice & High-Value Programs, you will lead one of the key operational verticals within the Customer Service function at a fast-growing FinTech / Crypto startup. You will serve as the primary point of contact between the company and its outsourced support partners for a strategic, client-facing line of business.
Your top priority will be to ensure exceptional service delivery while maintaining operational excellence, high performance, and adherence to the company's quality standards.
You will bring a strong understanding of customer support service models and the ability to drive results through a combination of techn...
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