Customer Support Representative

Job Title: Customer Support Representative
Hybrid Role – Option to work remotely 2 days per week. Main Responsibilities:
This helpdesk role involves logging and resolving customer support requests. Main duties include:

Logging and responding to customer support requests via phone, email, and social media.

Troubleshooting broadband, Wi-Fi, and telephony issues.

Reporting network outages to the network team.

Remotely accessing customer equipment to troubleshoot, modify settings, and perform updates.

Providing advice and assistance regarding customer Wi-Fi networks.

Maintaining up-to-date customer address and contact details in the CRM system.

Setting up and supporting residential and business customers with telephone services.

Setting up new clients for billing and assisting with billing-related queries.

Identifying and implementing process improvements for the company’...