Customer Support Representative

Customer Support Representatives provide a critical front line of support via telephone, email and webchat for Wisr customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.

KEY RESPONSIBILITIES

• Act as the first point of contact (inbound calls/emails) for all customer and broker enquiries relating to our online application form, credit policy, the status of new applications and all customer enquiries post-settlement of their loan.
• Liaising with credit operations and payments teams to ensure loan applications meet our turn‑around‑times.
• Liaising with payments and collection teams to ensure customers are being supported when going through financial hardship.
• Facilitating customers who wish to pay out their loan, amend account details and set up payment arrangemen...