Customer Support Specialist-1

Dynata · Cebu City, Central Visayas, Philippines

Location

Cebu City

Job Type

Full-time

Posted

May 31, 2026

Job Description

Customer Support Specialist
We are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for helping customers thrive.
Key Responsibilities:
Serve as the first point of contact for customers seeking support via phone, email, or chat.
Diagnose and resolve technical issues related to product functionality, use, and technology.
Provide guidance and training to customers on product features, best practices, and troubleshooting.
Collaborate with internal teams (Product, Technical Support, Enablement, Sales) to escalate and resolve complex issues.
Document customer interactions, feedba...
        

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