Customer Support Specialist

ROLE OVERVIEW

This is a full time, in person position at our Calumet, MI office. Steelhead Customer Support Specialists provide critical knowledge and technical support to all customers using the Steelhead platform. Customer contact occurs via email, phone, text, zoom, and occasionally in-person.

As a representative of Steelhead, Customer Support Specialists are a crucial point of contact for customers facing technical difficulties, questions on using the Steelhead software, and devices and web browsers used to access the Steelhead platform.

Customer Support Specialists will engage with existing customers to build trust, provide training, drive adoption of new features, and proactively identify existing issues before they become emergencies.

This position is flexible and adaptable to the needs of the company; other duties may be assigned.

KEY RESPONSIBILITIES

· A...