Customer Support Specialist

Freshers with good communication skills in both English and Hindi are welcome to apply. Job Location: Techzone 4, Greater Noida West About the Role As a Customer Support Specialist at Iridium Cloud System, you will be the first point of contact for our clients, ensuring they receive timely, accurate, and empathetic assistance. You will play a key role in building trust and satisfaction by helping customers resolve issues, guiding them through our CDMON services and products, and ensuring a smooth experience across all touchpoints. Since we are in the early stages of growth, this role will also involve shaping support processes and contributing to customer success strategies. Key Responsibilities Provide prompt and professional support to customers via phone, email, and chat. Assist clients with inquiries related to CDMON services such as domain management, cloud hosting, website design, and security solutions. Troubleshoot technical issues, escalating complex cases to the appropriate t...