Job Description
**Job Summary**
The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process.
This role ensures smooth order processing while handling order intake and verifying accuracy.
The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices.
Additional responsibilities of this role include providing both sales and customer support by checking inventory and providing necessary documents, as well as preparing quotations and communicating with customers.
**Key Responsibilities**
- Establishes and maintains the customer order management system
- Receives orders and conducts pre-audits to ensure order accuracy
- Sends back orders/contracts as necessary
- Tracks order status and signature confirmation to ensure timely delivery
- Coordinates delivery of orders
- Verifies invoices and arran...