Customer Support Specialist Ii

Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments- Secure capacity for loads- Leverage carrier relationship to influence capacity awards during tight markets**Basic Qualifications**- 1-2 years related experience- Bachelor's degree- Advanced Spanish and English written, oral, and presentation communication skills**Preferred Qualifications**- Knowledge of Freight Industry- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas- 1 - 2 Years of customer service experience