Customer Support Specialist (Madrid)

DaoPay, is a licensed and leading international payment service provider with over 25 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands‑on German speaking Customer Support Agent to join our team.
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
Responsibilities
Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and post
Assist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment
Occasionally assisting with transaction monitoring and supporting the Fraud Department
Maintain deep knowledge of our platforms and services, ensuring a smooth running support service
Qualifications
Fluency in both German & English
Previous experience in a support role, ad...