Location
India
Job Type
Full-time
Posted
June 07, 2026
Job Description
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Support Expert Type: Contract Compensation: $40–$55/hour Location: Remote Role Responsibilities Build long-horizon support tasks with deterministic rubrics to evaluate agent performance. Develop scenarios for Tier 1 handling with known correct answers and macro selection. Manage exceptions and refunds using defined policies and escalation routing. Create Content ops tasks with accurate KB articles and step counts. Work independently and asynchronously to improve task quality and throughput. Qualifications Must-Have 2+ years in customer support or CX ops in B2B SaaS , marketplace, or e-commerce. Expertise in Zendesk , Intercom , Freshdesk , Front , macro and automation design, or KB authoring. Proficient in reading and produci...