Customer Support Specialist (Start ASAP)

Join Razer as a Technical & Customer Support Specialist to assist merchants with payment gateway services and deliver excellent customer support in a global fintech environment.

Your Role

Key responsibilities include:

• Provide first-line technical support for payment processing issues via phone, email, chat, and ticketing system.
• Troubleshoot transaction failures, connectivity issues, API integrations, and onboarding challenges.
• Assist customers and merchants with account setup, configuration, and payment gateway integration.
• Collaborate with senior team members and internal departments such as product development, engineering, and QA to resolve complex issues.
• Document troubleshooting steps and resolutions to enhance the knowledge base.
• Monitor payment systems for performance and report anomalies.
• Maintain accurate records of customer interactions and technical issues.
• Support routine syste...