Customer Support Team Manager

Ivy comptech · Hyderabad, Telangana, India

Location

Hyderabad

Job Type

Permanent

Posted

June 02, 2026

Job Description

 
  About The Role 
 Role Purpose: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. 
  Key Responsibilities 
 
 Overall accountability and responsibility for the team’s performance.
 Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service. 
 Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive performance
 Monitor and deliver individual and team performance and development reviews.Conducts regular one to one to one meeting with team members.
 Manages all team conduct and capability conversations inclu...
        

Ready to Apply?

Submit your application for Customer Support Team Manager at Ivy comptech

Apply Now