CX Operations Lead - Coach & Optimize Team

A global leader in customer experience is seeking an Operations Supervisor in Angeles, Pampanga, Philippines. The role involves supervising a team of agents, ensuring quality service to customers across various channels, and assisting in the development of operational procedures. Ideal candidates will have a strong customer service orientation, proven management experience, and excellent communication skills. A degree in a related field is preferred. This is an opportunity to drive sales performance and enhance the customer experience.
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