CX Operations Lead: Scale Systems & AI-Driven Support

A digital banking platform in Vancouver is seeking a CX Operations Lead to enhance operational capabilities. The ideal candidate will own the CX tech stack, build strategies to improve performance, and collaborate across teams to ensure data-driven outcomes. You must have over 5 years in CX operations, particularly with tools like Zendesk. The role offers a salary range of $121,500 to $148,500 CAD, depending on experience, with flexible compensation growth based on impact.
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