Data and AI Customer Experience Manager

Elevate customer journeys as the Data and AI Customer Experience Manager at SAP. Your role centers on optimizing and refining customer interactions during technology transformations.
This position requires designing end-to-end customer journeys and performing detailed impact analyses. With a strong emphasis on collaboration across teams, you will align strategy and performance metrics to ensure vibrant customer interactions. You will leverage customer feedback to identify enhancements and develop effective onboarding strategies, especially during cloud migrations and transformations.
Key Responsibilities:
• Map end-to-end customer journeys for diverse solutions
• Conduct impact analysis to handle risks during transitions
• Partner with teams to execute synchronized messaging
• Implement GTM initiatives that boost customer loyalty
• Use feedback to identify opportunities for improvement
Requirements:
• 4+ years of experience in customer experience or GTM roles...