Data Services Team Lead (AU Client)

THE ROLE

We're hiring a Data Services Team Lead to run our Data Services Team (DST) — a growing team of Data Services Officers (Data Labelers) responsible for product cataloguing, matching, master data integrity, and daily data delivery across multiple retail categories.

This is not a quota, watching role. We already have production targets and Standard Operating Procedures (SOPs) in place. What we need is a leader who will own the team's performance and quality, develop the people, and actively reshape how the work gets done — using AI tooling, modern processes, and good judgement to make the team faster, sharper, and more reliable than it is today.

The DST Team Lead is expected to be a problem solver, proactively taking initiative and ownership.

You'll be a hiring manager, a coach, a process owner, and an operational escalation point —and you'll be measured on both team output and team development. <...