Location
kuala lumpur
Job Type
Full-time
Posted
June 06, 2026
Job Description
We are looking for a full‑time Delivery Experience Lead based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high‑growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer‑oriented company.
This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Delivery Experience Lead will report directly to the Head of Customer Experience.
Responsibilities
- Coordinate delivery schedules according to customer preferences, available slots, and logistical constraints.
- Keep internal systems and databases updated with 100% accuracy.
- Source, evaluate, and onboard new vendors to support operational growth and scalabili...