Delivery Head

Greetings for the Day…!!! We are looking for a Delivery Head for one of our esteemed clients in Bangalore having experience into Property & Casualty Insurance,Brokerage,Contact Centers International insurance markets primarily US, UK & Australia . Exp: - 15+ years Location: PAN India Job Description:- Role Overview  10+ years of experience in large managed contact centre supporting international insurance markets (primarily US, UK & Australia).  Awareness of a blended, digital-first operating model across voice + chat + email + messaging + portal/self-service,  Must bring deep P&C insurance + brokerage domain expertise  Key Knowledge required 1. Contact Centre Technology Leadership (Hands-on + Strategic)  Has adequate knowledge across the CC technology stack and modernization roadmap: o CCaaS/ACD/IVR, skills-based routing, callback, speech/text analytics, QM o CRM/Case management integrations (Salesforce/Dynamics/ServiceNow as applicable) o WFM (forecasting, scheduling, shrinkage,...