Deputy Director, Operations

We are seeking an experienced and strategic Head of Operations to lead and scale our operational functions across the organization. This role is responsible for ensuring the efficient, secure, and compliant delivery of payment services while driving operational excellence, process optimization, and customer satisfaction.

The Head of Operations will oversee day-to-day payment operations, customer operations & operational risk controls.. The successful candidate will work closely with Product, Technology, Compliance, Risk, Finance, and Commercial teams to support business growth and maintain service reliability.

Key Responsibilities

Operational Leadership

• Develop and execute the operational strategy aligned with company objectives and growth plans.
• Lead and manage payment operations, customer operations & support functions.
• Establish scalable operational processes, controls, and...