Deskside Support Team Lead - Elevate End-User IT

First Technology Pty Ltd in Pretoria is looking for a Deskside Support Team Lead to guide the daily operations of their support team. You will play a crucial role by ensuring high-quality IT support services and serving as the primary escalation point for complex issues.

The ideal candidate should have 5-8 years of Desk Support experience, including leadership responsibilities. This role also involves customer engagement, team development, and ensuring adherence to service agreements.