Deskside Support Technician

Deskside Technician

We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.

Key Responsibilities

• Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
• Perform break-fix support across all desktop equipment
• Carry out IMAC (Install, Move, Add, Change) activities
• Manage and complete assigned tickets, maintaining regular communication with scheduling teams
• Diagnose and resolve technical issues using available tools and expertise
• Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
• Follow documented procedures and maintain accurate, up-to-date records
• Support additio...