Deskside Technician

Stefanini · Harrogate, England, United Kingdom

Location

Harrogate

Job Type

Permanent

Posted

July 10, 2026

Job Description

Job Details
 Deskside Technician 
 Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Job responsibilities:Provide support that consistently meets or exceeds Customer expectations;
Identify, analyse, and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights, security and systems groups;
Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
Provide troubleshooting and problem resolut...
        

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